Privacy policy

By accessing this website or engaging with any of the services provided, the user acknowledges and agrees to the terms of this Privacy Policy. This policy, in conjunction with the Terms of Service, constitutes the complete and exclusive proprietary governance framework governing the relationship between the user and Maria R., trading as Maria R. The user's continued use of this site or our services signifies their unequivocal acceptance of this policy. This policy governs the professional handling of information in the context of a paid engagement between the user and Maria R.

Service Disclosure

Maria R.’s Brand Diagnostic service model is a consultative process designed to provide an insightful illumination of strategic clarity regarding the users brand's customer experience promise and the operational reality. Information disclosed during the service is intended as a brand diagnostic reflection. Maria R. provides a mirror-like articulation of discrepancies and disconnects, not prescriptive advice, recommendations, or guaranteed outcomes. The founder, consultant, Maria R.’s professional experience began in 2016, encompassing a year in retail followed by almost a decade of diversified roles within reputable corporate and high-stakes environments.

Information Collection

Information is collected exclusively for the purpose of executing a formal commercial engagement. This includes, but is not limited to, data provided during the booking process, through Acuity Scheduling, and via direct communications necessary for the performance of contracted services. Maria R. does not collect information for marketing purposes.

Use of Information

Collected information is used solely to fulfil the obligations of the specific, contracted engagement. This includes service delivery, communication, and adherence to legal and accounting requirements. No data is used for analytics, marketing, or promotional activities.

Cookie Sanctuary

Your presence within this Untethered Sanctuary is protected. This website may use essential cookies required for core functionality and security. No non-essential cookies, such as those used for analytics or marketing, are employed without your explicit consent. You may decline all non-essential cookies at any time, ensuring your journey here remains exclusively yours.

Gentle Exchange

This Privacy Policy outlines Maria R.’s commitment to protecting the user’s personal information with the highest degree of confidentiality. Maria R.’s proprietary framework is built on the premise of mutual respect. To that end, our service is a private and secure space designed for meaningful exchange. To preserve the integrity of this confidential exchange, all parties agree that the contents of our conversations are strictly private. This ensures the user can feel completely safe, secure, and supported, free from any concern of exploitation.

Ingesting Data

To clarify and expand on complex insights during the analysis, private, specialised methods may be used. This is done with complete anonymity and strict adherence to a protocol where no identifiable information, such as business names, personal names, contact details, or any other specific details are never ingested.

Data Sharing

All non-public information shared by the user is treated as confidential and is not disclosed to third parties, except as required by law or as necessary for the execution of the engagement with trusted, third-party service providers. These providers, including but not limited to M365, Squarespace for web hosting, Stripe Payments, and Acuity for scheduling, are bound by their own operational privacy and security policies. Microsoft Copilot has been switched off on Outlook, consciously protecting email exchanges as much as possible.

Security

Maria R. employs reasonable professional and technical safeguards to protect user information. Maria R. does not warrant uninterrupted availability, error‑free operation, or absolute security, and bears no responsibility for non-fulfilment, interruptions, losses or compromises arising from third‑party infrastructure, networks or external systems, except to the extent caused by Maria R.’s failure to exercise reasonable professional care. The user accepts that these risks are inherent to digital and service‑based environments.

Third-Party Systems

The operation of this website and its services rely on reputable third-party systems, including, but not limited to, M365, Squarespace (for web hosting and payments), Stripe Payments, and Acuity Scheduling. Maria R. has no control over the data practices of these independent entities and is not liable for any data incidents originating from their platforms. Users are encouraged to review the privacy policies of these third-party providers.

Governing Law

This Privacy Policy is governed exclusively by New Zealand law. Maria R. may enforce its rights in any jurisdiction where the user or its assets are located, to the extent permitted by applicable law.